HostelVibes - Data Protection Notice

Hey there and welcome to our Data Protection Notice! It’s great to see that you want to know more about how we keep your personal data safe. HostelSearch has been processing online hostel reservations, one thing that hasn't is our commitment to protecting and safeguarding your privacy. We know that when you interact with us, be it to book that life-changing travel experience or to sign up to become a valued hostel partner, you place your trust in us to protect your personal data. We value and respect this trust, always seek to act in your best interests and are transparent about the processing of your personal data.

So, if you’re looking for more information on how we collect, store, use, and share your personal data, you’ve come to the right place!

What is the purpose of this notice?

This Data Protection Notice, together with our Cookies Policy, explains things like:

• What personal data do we collect about you when you visit our website or make a booking on any of our platforms or apply for a job with us;
• How we look after this personal data;
• Who we share it with; and
• How long we keep it.

This notice also tells you about your rights under data protection law in relation to our processing of your data and how the law protects you. Please also read our separate Cookies Policy, which explains how HostelSearch makes use of cookies and other similar tracking technologies.

What personal data does this notice apply to?

This Data Protection Notice covers all personal data that is collected from visitors and users of:

• All our websites (desktop and mobile), mobile applications,
• Through our booking engines that are integrated into third party websites, and/or
• Other means (such as contacting our customer service team via email or applying for a job through the Occupop database or other recruitment platform).

We refer to all of these collectively as the “TravelPanda Platform”. However, you should bear in mind that where you access our booking reservation engine on a third-party website, this Data Protection Notice only applies to information we collect through your use of the booking engine and does not apply to data collected or held by the operator of the third-party website.

What personal data is collected? In order to improve on our services, we will ask you for certain information, such as your name, date of birth, email address, payment information and expiry and booking details. We also collect certain information from the device you use to access the HW Platform, such as your IP address, what browser you use and what type of device you are using.

We retain your personal data in accordance with our record retention policy. The record retention policy operates on the principle that we keep personal data for no longer than is necessary for the purpose for which we collected it, and in accordance with any requirements that are imposed on us by law. This means that the retention period for your personal data will vary depending on the type of personal data

If you have any queries or complaints in connection with our processing of your personal data or this Data Protection Notice, you can get in touch with us using the following contact details: